How do I check my AT order?

Go to My orders. Do one of the following to see your recent orders: Search for your order. Sign in to myAT….Wireless orders

Ask us to text you: Enter *6737# (*ORDR#) on your phone’s keypad and press the phone icon to send.
Use our automated system: Call 877.782.

How do I find my AT tracking number?

You can visit our Wireless Order Status page, enter your wireless number and check the order status. This should bring up your tracking information. You should receive a confirmation e-mail along with your order, which would include the tracking number.

How long does AT Shipping take?

Total shipping time from receipt of a Completed Order is 3 to 7 business days for shipment via standard and 1 to 3 business days for shipment via expedited shipping service.

How long does it take AT to process an online order?

The order process typically takes 3-5 business days. You’ll receive an email once your order status changes to “Shipped” or if further action is required from you. In the meantime, you can Check your order status at the link provided. Let us know if you have any further questions or concerns.

Why is AT shipping slow?

Factors such as backorder devices or credit check (including what is available with AT services) can result in delay of shipping. Once your package is ready for pickup, you’ll receive an email notifying you. Make sure to review Picking Up an Order In-Store.

What is the order status?

An order status is an easy, visual indication to alert you to bookings that require action. All statuses can be set manually when creating internal orders, and some statuses are set automatically when created online. They also impact your online availability, calendar and manifest in different ways.

What is order confirmation number?

An order confirmation is a document that is sent from the supplier to the buyer. It confirms that the order has been received and accepted. A document such as this is also used to reassure the buyer that you will deliver the service or product.

Does AT offer GPS tracking?

Location tracking is the most popular AT Secure Family™ feature. You’ll get the best location results if you pair your device with your child’s device. That way, Secure Family can use your child’s smartphone GPS and the cell towers in our network to track locations.

How long will my AT order be in progress?

The “In progress” order status usually means that your order has been successful via our point of sale system, but has not yet been prepared for shipping. The order process typically takes 3-5 business days. You’ll receive an email once your order status changes to “Shipped” or if further action is required from you.

Why is my AT order still in progress?

In progress means that your order is being prepared. Due to the current pandemic, orders may experience a little delay. Once shipped, you will receive an email notifying you that your package is on its way.